Shipping Policy - Serenai Apotheca

At Serenai Apotheca, every order is prepared with care and intention. This policy explains how and when your sacred offerings will be shipped to you.

Processing Time

• All orders are processed within 2-3 business days after payment is received.
• You'll receive a confirmation email with tracking details once your order has been shipped.

Shipping Locations

• We ship from the United Kingdom.
• Shipping is available UK-wide and internationally to most countries.

Delivery Times

• UK Orders: Typically 2-5 business days after dispatch.
• International Orders: Usually 7-14 business days, depending on destination and customs.

Shipping Costs

• Shipping costs are calculated at checkout based on location and weight.
• Free UK shipping may be offered during special promotions (if applicable).

Customs & Duties

For international orders, customs fees or import taxes may apply. These are the responsibility of the customer.

Issues With Delivery

If your order is delayed, missing, or arrives damaged, please contact us at info@serenaiapotheca.com so we can support you.